Seniors and New Technology


WHEREAS at present there are many older Seniors who are not computer literate, who are afraid to use online banking and do not own a computer as eventually computers will become a necessity, and 

WHEREAS there are incidences in some more remote areas where Service Canada Employees are referring seniors to their public computers and to non-profit Seniors Resource Centres where volunteers are not trained and the centres have no connection to any level of Government, and 

WHEREAS Service Canada Employees in the past would assist all clients but will now only assist clients who presents themselves as illiterate or seriously handicapped, and this situation causes a serious drain on the resources of Seniors Centres, 

THEREFORE BE IT RESOLVED that the National Pensioners Federation call upon the Federal Government and the Minister for Seniors to have Service Canada give Seniors required services and have a manual alternative available until such time as computer literacy is the norm, and 

BE IT FURTHER RESOLVED that there be an end to open ageism and discrimination. 

Submitted by Unifor Toronto Area Retired Workers Council 

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Pressured Overselling


WHEREAS many seniors have been sold television, phone services they do not need or misled about the terms of the service they are receiving and 

WHEREAS some of the employees selling TV, phone, and internet services have admitted to the media that they are signing seniors up for products they do not need, and 

WHEREAS sales people also admit that they sometimes fail to disclose important details, like installation charges, in order make the sale, and 

WHEREAS seniors and low-income persons are taken advantage of through practices which verges on the edge of being fraudulent, and 

WHEREAS many seniors cannot afford the additional costs of these services when rental and medication expenses are a much higher priority, 

THEREFORE BE IT RESOLVED That the National Pensioners Federation through PIAC (Public Interest Advocacy Centre), lobby the CRTC to intervene in the overselling pressures by service providers. 

Submitted by Saskatchewan Seniors Association Incorporated 

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Access To Affordable Broadband and Net Neutrality

Policy number:
WHEREAS the topics of Broadband and Internet are relatively new to seniors, and

WHEREAS there is an increasing reliance on electronic/digital communications by governments, agencies and much commerce happens by digital devices, and

WHEREAS seniors are a significant group of home internet users, and

WHEREAS social isolation is identified as a contributing factor in deteriorating seniors’ health

That the leadership of the National Pensioners Federation arrange for educational materials about the relevance of ‘Broadband and Net Neutrality’ and the implications of zero rating be compiled and made available to member organizations. This can be done through the newsletter.

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Broadband and Net Neutrality

Policy number:
WHEREAS access to ‘broadband’ – home internet – is important across all ages and for seniors most important, and

WHEREAS surveys show that people 55+ were most likely to bundle broadband with telephone and/or TV service and less likely to switch internet providers; and

WHEREAS seniors are uniquely affected by wireline broadband, and

WHEREAS broadband is a “basic telecommunications service”

That the leadership of the National Pensioners Federation make representations to the Canadian Radio-television and Telecommunication Commission [CRTC] as well as lobby government:

That broadband as part of “basic telecommunications service” is vital for everyone but particularly seniors.
Access must be made universally available and affordable in all communities across Canada.
The minimum speed for such service must be 10 Mbps [megabits per second] download and 1 Mbps upload.

Additional policies
/content/npf-applauds-crtc-announcement (CRTC announcement)

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Net Neutrality & Zero-Rating

Policy number:
WHEREAS the law of “common carriage” has applied to public utility-like services such telecommunications since the telegraph and common carriage means the “carrier” (telco or ISP) must:

  • Serve all customers who want service
  • Charge “just and reasonable” rates, made public
  • Treat/charge all customers equally (no unjust discrimination)
  • Provide service with “due care” (adequate quality); and

WHEREAS the increasing practice of “Zero-rating” infringes on policy of “Net Neutrality” which favours decentralization, individuality, autonomy and free speech, and

WHEREAS the communications industry exerts enormous pressure on governments and regulators

That the leadership of the National Pensioners Federation make representations to the Canadian Radio-television and Telecommunications Commission [CRTC] and lobby government to ensure that the federal government and Members of Parliament are informed about our concerns regarding the importance of regulations supporting net neutrality and support of citizens;

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