Shawn Ahmed says he knew he wanted to participate, as soon as he learned the CRTC asked to hear, in person, from consumers frustrated by their telecom service provider.

The federal telecom regulator is holding a five-day public hearing this week in Gatineau, Que., part of an inquiry into misleading and aggressive telco sales practices, ordered in June by the federal government.

“For the average consumer, this affects every one of us,” says Ahmed, a Rogers customer who outlined in his submission to the CRTC concerns that he was misled about price.

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