We need your input to the CRTC – located at end of article: online at the CRTC site.
Back in 2010, Telus Mobility and subsidiary Koodo Mobile added a $2-monthly fee for customers who wanted their bills sent by mail.
Other wireless phone companies followed suit. As public protests gained strength, the federal government introduced legislation in 2014 to stop telecom providers from charging subscribers to send paper bills.
The “pay-to-pay” issue was dead, I thought. But it popped up again this spring, with discount provider Koodo again leading the way.
As of May 1, the company said, customers would be notified when their bills were ready to be looked at online. That was their only billing option.