Canada’s cable and internet companies are defending themselves against claims they have been misleading their customers and using aggressive sales tactics to sell services they may not want or need.

Four companies — Videotron, SaskTel, Cogeco Communications and Telus — appeared before the CRTC on Thursday. The commission is holding five days of hearings, investigating the sales practices of Canada’s telecommunications firms and looking at whether new rules are needed to protect consumers.

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