Review of the Social Security Tribunal of Canada – Changes To the Social Security Tribunal

From: Employment and Social Development Canada

Official title: Review of the Social Security Tribunal of Canada for Employment and Social Development Canada – October 2017

On this page

• Executive summary
• 1. Introduction to the review
  • 1.1. Scope, background and review guidance
  • 1.2. Navigating the report
• 2. A Complex system
  • 2.1. Understanding a complex system
  • 2.2. Collaboration and cooperation
• 3. Recommendations and options for consideration
  • 3.1. Overview
  • 3.2. Recommendations and options
  • 3.3. Additional comments
  • 3.4. Considerations for implementation planning
• 4. Comparison with legacy tribunals
  • 4.1. Overview
  • 4.2. Overview of changes
  • 4.3. Client satisfaction
  • 4.4. Stakeholder perspectives
• 5. Appeals structure
  • 5.1. Overview
  • 5.2. Structural comparison
  • 5.3. Operating statistics
  • 5.4. What we heard
• 6. SST relationship with ESDC
  • 6.1. Overview
  • 6.2. Relationship between the SST and ESDC
  • 6.3. Observations
  • 6.4. What we heard
• 7. SST relationship with ATSSC
  • 7.1. Overview
  • 7.2. Findings
  • 7.3. What we heard
• 8. Role of stakeholders
  • 8.1. Overview
  • 8.2. What we heard
  • 8.3. What we found
• 9. Accountability for results
  • 9.1. Key accountability features of the SST and comparators
  • 9.2. What we heard
• 10. Complexity
  • 10.1. Overview of the SST regulations
  • 10.2. Structural requirements
  • 10.3. Key operating statistics
  • 10.4. What we found and heard
• 11. Efficiency
  • 11.1. Overview
  • 11.2. Findings
  • 11.3. What we heard
• 12. Client centricity
  • 12.1. Overview
  • 12.2. Client centricity leading practices
  • 12.3. Findings
  • 12.4. What we heard
• 13. Conclusion
• Annex A – Approach and methodology
• Annex B – Consultations
• Annex C – Acronyms

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