WHEREAS at present there are many older Seniors who are not computer literate, who are afraid to use online banking and do not own a computer as eventually computers will become a necessity, and 

WHEREAS there are incidences in some more remote areas where Service Canada Employees are referring seniors to their public computers and to non-profit Seniors Resource Centres where volunteers are not trained and the centres have no connection to any level of Government, and 

WHEREAS Service Canada Employees in the past would assist all clients but will now only assist clients who presents themselves as illiterate or seriously handicapped, and this situation causes a serious drain on the resources of Seniors Centres, 

THEREFORE BE IT RESOLVED that the National Pensioners Federation call upon the Federal Government and the Minister for Seniors to have Service Canada give Seniors required services and have a manual alternative available until such time as computer literacy is the norm, and 

BE IT FURTHER RESOLVED that there be an end to open ageism and discrimination. 

Submitted by Unifor Toronto Area Retired Workers Council