Dear MEDOC Customer,
At Johnson Insurance, our core objective is to protect customers from unforeseen events. And today, with a worldwide travel advisory, our customers would never have expected such a challenging time for travel.
During 2020, we have already supported thousands of MEDOC® customers on their journey back to Canada and we continue to provide medical coverage for many Canadians who have been unable to return. The number of travel insurance claims has tripled and our teams are working around the clock to ensure that we serve all members to the standards that they deserve. Here are some important updates:
The number of claims in 2020 is much higher than previous years and processing claims will take approximately 8-12 weeks. Customers can visit this claims portal to check on their claim but rest assured that all claims will be addressed and customers will be contacted. Thanks for your patience during this challenging time.
To make a claim, customers can visit this claims portal operated by our claims partner Global Excel®. Please note that only non-refundable and non-transferrable amounts are covered.
To ensure we focus our efforts on serving our travel insurance customers during the COVID-19 pandemic, we have delayed our reissue process and customers will not get a MEDOC reissue email in May. We’ll provide an update in the very near future.
Supplemental Coverage Refunds
Annual travel insurance covers multiple trips and can be paid over 12 months. Partial refunds may be available only for extensions or supplemental coverage purchased if travel was cut short and additional coverage was not required.
MEDOC customers purchase an annual travel insurance policy for a variety of reasons. Some take a long trip in the winter and others travel one or more times throughout the year. For all customers we understand how this pandemic has impacted your plans. Rest assured that your Trip Cancellation coverage continues for trips booked prior to the travel advisory. Travel within Canada is also still covered, and your policy is still in force.
However, we truly understand the concerns of those who are unable to travel and we are reviewing how MEDOC can continue to provide exceptional value to all our customers now and for years to come.